We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role requires a strong understanding of various operating systems, help desk procedures, and computer management. The IT Technician will play a crucial role in maintaining system performance and resolving technical issues efficiently.

Responsibilities

• Provide technical support to end-users via help desk services, ensuring timely resolution of issues.
• Manage and troubleshoot operating systems, including installation, configuration, and updates.
• Assist in the management of VPN connections and ensure secure remote access for users.
• Monitor and maintain firewall settings to protect the organization's network from unauthorized access.
• Conduct regular maintenance on IT infrastructure components to ensure optimal performance.
• Assisting in electrical device troubleshooting and repairs
• Document all technical procedures and updates to maintain accurate records for future reference.
• Collaborate with other IT team members to implement new technologies and improve existing systems.
• Schedule upgrades and new installs
• Set up new users, PC's, printers and other IT Peripherals

Requirements

• Proven experience in providing technical support in an IT environment.
• Strong knowledge of operating systems (Windows, macOS, Linux) and computer management practices.
• Understanding of VPN configurations and firewall management principles.
• Excellent problem-solving skills with the ability to troubleshoot hardware and software issues effectively.
• Strong communication skills to interact with users at all levels of technical proficiency.
• Ability to work independently as well as part of a team in a fast-paced environment.