Job Title: Dispatch
Location: Bryan, Tx
Job Type: Full-Time

Job Summary:

The Dispatcher is responsible for receiving and relaying requests, scheduling appointments, tracking shipments, and ensuring timely delivery of services. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication skills to handle logistics and troubleshooting in a fast-paced environment.

Key Responsibilities:

1. Route Coordination:
   • Plan and schedule the most efficient routes for vehicles or personnel.
   • Monitor the movement of drivers and vehicles to ensure they are on track and on time.
2. Communication:
   • Serve as a point of contact for drivers, clients, or customers.
   • Relay instructions, updates, and changes to drivers, and ensure that all parties are informed of any modifications to schedules or routes.
3. Problem-Solving:
   • Handle emergency situations, such as vehicle breakdowns or route disruptions, and ensure alternative arrangements are made quickly.
   • Address customer concerns and provide timely solutions.
4. Record Keeping:
   • Maintain accurate records of routes, schedules, and other logistics data.
   • Prepare reports related to service performance, vehicle utilization, and operational efficiency.
5. Safety and Compliance:
   • Ensure that vehicles and drivers comply with safety regulations and company policies.
   • Ensure that all necessary paperwork is completed and submitted as per legal and regulatory standards.
6. Customer Service:
   • Answering phone calls and assisting customers in a timely manner
   • Ensure a high level of customer satisfaction by ensuring timely deliveries and addressing customer inquiries and issues.
   • Provide support and information to customers regarding status updates, delays, or changes.
7. Technology Use:
   • Use dispatch software or systems to track and monitor shipments or service requests.
   • Input data, update schedules, and communicate with vehicles in real-time using available technology.
8. Collaboration:
   • Work closely with team members, such as drivers, logistics managers, and customer service representatives, to ensure the smooth flow of operations.

Skills and Qualifications:

• Strong communication skills (verbal and written).
• Excellent organizational and time management skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using dispatch software and other relevant technology.
• Ability to solve problems quickly and effectively.
• Basic knowledge of transportation regulations and safety standards.
• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in dispatch, customer service, or logistics is a plus.

Working Conditions:

• May be required to work evenings, weekends, or holidays, depending on the industry and schedule.
• Based in an office environment

May involve working in shifts or on-call duties.

• Proficient in operating computers and Windows programs.
• Able to operate multi-line phones.
• Customer service experience preferred.