Customer Facing Call Center Agent

Conroe, TX 77304

Posted: 10/02/2019 Industry: Administrative Pay Rate: 14.50

Customer Facing Call Center Agent needed in Conroe for a growing, well-established organization. This is a long term temp to hire opportunity based on overall performance and attendance.

*KEY JOB RESPONSIBILITIES of Customer Facing Call Center Agent 
* Answer inbound telephone calls with the primary objective to obtain customer satisfaction
* Maintains and updates customer information as necessary
* Escalates calls to supervisor when necessary and appropriate
* Tracks call-related information for auditing and reporting purposes
* Provides feedback reports on call issues related to downtime and/or training issues
* Collect equipment from customers
* Face to Face communications

*JOB REQUIREMENTS of Customer Facing Call Center Agent 
* High School Diploma or GED *_required_*
* 1 year call center experience or 5 years’ consecutive work experience in a solid customer service role in a professional setting.
* Good computer skills
* Data Entry Skills
* Listening & Communication Skills
* Bilingual language skills a *_plus_*
* *SHIFT REQUIREMENTS: Must be able to work during hours of Monday-Friday 7am-9pm and Saturday 7am to 530pm. You must be available for these times but will not be required to work ALL of these times every week. A shift is normally scheduled for 40 hours and rotates between these hours so you must be available for the shift rotation.*
* *Must have longevity in recent work history*

Pay for Customer Facing Call Center Agent is $14.50 an hour.

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