Call Center Representatives

Conroe, TX 77304

Posted: 07/26/2019 Industry: Telecommunications Pay Rate: 14.50

Experienced Call Center Representative needed in Conroe for a growing, well-established organization. This is a long term temp to hire opportunity based on overall performance and attendance.

KEY JOB RESPONSIBILITIES of Experienced Call Center Representative

  • Answer inbound telephone calls with the primary objective to obtain customer satisfaction
  • Maintains and updates customer information as necessary
  • Escalates calls to supervisor when necessary and appropriate
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Collect equipment from customers
  • Face to Face communications

JOB REQUIREMENTS of Experienced Call Center Representative

  • High School Diploma or GED required
  • 1 year call center experience or 5 years’ consecutive work experience in a solid customer service role in a professional setting.
  • Good computer skills
  • Data Entry Skills
  • Listening & Communication Skills
  • Bilingual language skills a plus
  • SHIFT REQUIREMENTS: Must be able to work during hours of Monday-Friday 7am-9pm and Saturday 7am to 530pm. You must be available for these times but will not be required to work ALL of these times every week. A shift is normally scheduled for 40 hours and rotates between these hours so you must be available for the shift rotation.
  • Must have longevity in recent work history

Pay for Experienced Call Center Representative is $14.50 an hour.

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