Call Center Customer Service Representatives

Conroe, TX

Posted: 11/27/2024 Industry: Telecommunications Pay Rate: $17.00 an hour

Job Description

Inbound Call Center Reps needed! *This is NOT a remote position* Location is in Conroe, TX
 
Inbound Call Center Representatives needed who can answer high volume calls, assist customers with account or technical issues, provide excellent customer support and de-escalate situations involving dissatisfied customers.
 
Pay rate starting at $17.00/hour
 
Hours are M-F 7am-5pm, Sat 7am-4pm, off on Sunday.
 
**RESPONSIBILITIES**
*Handle customer inquiries, address concerns or complaints
*Provide account, sales, and technical support to customers while ensuring positive customer experience
*Provide information about the products and services
*Troubleshoot and resolve product issues and concerns
*Document and update customer records based on interactions
*Develop and maintain a knowledge base of the evolving products and services
 
**REQUIREMENTS**
*High school diploma or general education degree (GED)
*Minimum of one year experience in a high volume inbound call center within the last three years
*Ability to work shift work including days, evenings, and weekends
*Excellent verbal and written communication skills
*Exceptional interpersonal skills and ability to build rapport with customers
*Excellent time management and organizational skills
*Ability to maintain a positive professional demeanor composure when handling escalated calls
 
 

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About Conroe, TX

Ready to take your career to new heights? Explore job opportunities in the beautiful area surrounding Conroe, Texas! Known for its lush greenery, charming lakes, and vibrant community, Conroe offers a unique blend of outdoor adventure and cultural experiences. From enjoying delicious Southern cuisine to exploring the historic downtown area with art galleries and theaters, there's something for everyone here. With easy access to Sam Houston National Forest and Lake Conroe, this region boasts endless recreational opportunities. Don't miss out on the chance to join this thriving community and grow your career in Conroe!